MD Anderson Cancer Center Senior IT Support Technician - Smithville, Texas in Smithville, Texas

Senior IT Support Technician - Smithville, Texas

Location: United States, Texas, Smithville, Smithville at

Information Technology at

VP Science 710388

Requisition #: 116998

This position will reside at The Virginia Harris Cockrell Cancer Research Center, Department of Epigenetics and Molecular Carcinogenesis, located in Smithville, Texas.

Salary range: 68,400 (min) - $85,500 (mid) - $102,600 (max)


The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.


Provides system support for Smithville Campus computer and communications systems. Provides direct desktop support an analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use. Acts as an internal consultant in specialized projects including research systems on the Smithville Campus and works in collaboration with the Institutional IS teams to test, install, and maintain IS solutions for Campus operations. Essential and required member of the Smithville-Science Park Incident Command Team for all Emergency Responses for the Smithville Campus.


Computer Systems and Servers

Resolves complex hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments for clients and client departments. Assists with complex problem documentation, diagnosis, and resolution. Identifies problems, applies optimum solutions and communicates the resolutions. Consults with departmental, institutional, and outside vendor resources for problem definition and management requirements. Provides campus server support, troubleshoots and coordinates resolution of server-related issues. Serves as lead in server support for departmental instrument data as well as departmental lab data. Leads collaborations with the Houston Data Center on dynamic backups of all research data. Conducts technical research and recommends the purchases of departmental server, desktop and peripheral systems. Installs hardware and software, creates and manages user accounts, diagnoses and resolves related problems. Performs scripting and programming assignments utilizing various computer languages as needed. Leads and /or participates in project assignments with the technical operational unit.

Scientific Equipment and Communication Systems

Provides support for computer systems attached to or integrated into a variety of specialized scientific instruments across campus. Administers proprietary instrument network and servers. Facilitates system upgrades in cooperation with Houston main campus personnel. Assists in the administration of the campus communication networks to include telecommunication and televideoconference systems. Installs, deploys and maintains system components. Troubleshoots and resolves complex issues with the phone and videoconference systems. Maintains telephone database for tracking assigned extensions and telephone data. Installs wall jacks, patch cables, and connecting systems to the patch fields. Provides training for other team members on phone systems.

Special Services and Technical Team Support

Sustains a high level of awareness on current and emerging technologies that may be utilized to benefit the departmental needs and disseminates to others. Serves as in-house SharePoint administrator for departmental sites. Trains clients on the use of available resources such as SharePoint, departmental backups and various system operations. Creates programs for in-house use in the computer refresh process. Helps to define standards and goals for projects. Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments. Researches ongoing issues through extensive data mining. Provides training for other team members on the use of complex technical processes. Modifies software code to comport to Science Park user requirements. Monitors VPN requests. Administers the Calcium Calendar server. Ensures that technical processes work efficiently across all units. Provides coverage for sick/vacation, workload relief, back-up support for video-conferencing, on and off-site multi-media presentations, research core PCs, and file servers.

Other duties as assigned.


Education: Bachelor’s degree.

Preferred Education: None.

Certification: None.

Experience: Four years of experience in computer-related customer support services and/or analysis design/project management with a minimum of two years in systems analysis. May substitute required education degree with additional years of equivalent experience on a one to one basis or completed years of college on a one to one basis.

Preferred Experience: None.




Operating Equipment

Sedentary Environment


Occasionally 11-33%

Constant 67-100%

Occasionally 11-33%




Arm/Hand Steadiness




Eye/Hand Coordination

Fine finger movement










Frequent 34-66%

Frequent 34-66%

Occasionally 11-33%

Occasionally 11-33%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

Occasionally 11-33%

Occasionally 11-33%

Constant 67-100%

Frequent 34-66%

Occasionally 11-33%

Occasionally 11-33%

10-20 lbs

10-20 lbs

10-20 lbs


Analytical Ability

Appropriate Behavior

Attention to detail


Critical Thinking

Following Instructions

Giving and Receiving Constructive Feedback

Interpersonal Skills

Mathematical Skills/Reasoning



Oral Communication


Problem Solving

Reading Skills/Comprehension

Responding in emergency situations

Selective Attention

Written Communication

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.