Best Buy Deputy Field Marshal - #1814 (Amarillo/Lubbock, TX) in Lubbock, Texas

595420BR

Job Title:

Deputy Field Marshal - #1814 (Amarillo/Lubbock, TX)

Location Number:

001814-USO Texarkana-Store

Job Description:

What does a Deputy Field Marshall do?

The Deputy Field Marshall will be directly responsible for leading and managing the pooled labor employees within Geek Squad in Home Services. The Deputy Field Marshall will also be the leader on duty and will need to make decisions and provide guidance, coaching, training, and act as an advocate for Geek Squad Agents.

You will play a vital role in ensuring the highest quality client experience by technically trained Agents, driving operational efficiency, and growing the business in an effort to support converging technologies.

As the Deputy Field Marshall you will:

  • Create consistency in service fulfillment execution – ultimately protect and grow the brand.

  • Work with District and Market Leadership in controlling costs and delivering productivity goals by monitoring and analyzing business trends/results on a daily, weekly and monthly basis.

  • Develop action plans to overcome performance gaps

  • Teach and coach district and store personnel on effective sales-fulfillment practices.

  • Actively participate in Ride-a-longs to ensure SOP execution and operational effectiveness to positively impact client loyalty and grow the business.

  • Managing the complexities of a highly mobile workforce (including in home services, scheduling, client satisfaction, productivity) while teaching, coaching, and enforcing store and on-site SOP

  • Manage escalations and communicates with store management, dispatch, district partners and corporate on customer issues.

  • Control costs and delivering productivity goals by monitoring and analyzing business trends and results

  • Evaluate and develop employee business performance through coaching, training, career counseling, goals

What are the Professional Requirements of a Deputy Field Marshall?

Basic Qualifications:

  • High School Diploma or equivalent

  • 2 years of leadership experience or developmental coaching experience (inclusive of supervision of direct/indirect reports, training, business outcomes, or non-professional leadership roles)

  • At least 21 years of age

  • Have a valid and current driver's license

  • A clear driving record (no convictions in the last 3 years of: DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents)

Preferred Qualifications:

  • Associate degree or above in Business, Management or related field

  • 1 year of Consumer electronics repair or installation experience

  • Experience leading or supervising a remote / mobile workforce

Req #:

595420BR

Address Line 1:

5916 W LOOP 289

City:

Lubbock

State:

TX

Zip:

79424-1117

Job Level:

Manager with Direct Reports

Employment Category:

Full Time

Brand:

Geek Squad

About Us:

About Geek Squad

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

What are my rewards and benefits?

Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people .

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Geek Squad, Retail Jobs