Sodexo Operations LLC Retail Operations Manager in HOUSTON, Texas

Unit Description

Sodexo is currently seeking a high performing Retail Operations Manager to lead a large volume retail operations within Memorial Hermann Healthcare System in Houston, Texas. This level 1 trauma center with 938 licensed beds and an average daily census of 785. This position will report directly to the General Manager. Qualified candidate will have a comprehensive background leading all aspects of retail operations, including P&L management, budget and cost control, inventory management, personnel and payroll management, marketing and merchandizing programs, customer service excellence. The position requires food safety certification, HACCP knowledge, ordering food and supplies, food preparation, supervision of FOH & BOH, monitoring of food production and service, food cost, labor cost, budget, catering skills, client interactions, creativity and innovations. Menu promotions and flexibility with work schedule for special events. Continuing training on Sodexo policies, menu programs, new food concepts, and training team members.

The ideal candidate will have:

  • High volume retail experience with a strong back of the house knowledge as well as front of the house, prefer experience in food contract management setting and high end catering experience

  • Must be organized, hands on, knowledgeable with food and labor cost, with a proven record for managing food and labor cost controls to meet targets

  • High emphasis on food presentation, quality, diverse cuisines, menu design & implementation with fresh ideas utilizing market trends

  • Experience with on-line ordering and inventory management

  • Focus on food and physical safety and sanitation

  • Demonstrated experience providing strong leadership, including supervision, direction and training, to a diverse team

  • Focus on customer service excellence

  • Strong analytical and critical thinking skills

  • Professional and good communication skills

  • High level of computer literacy

  • Focus on customer service excellence

  • Fine dining experience is a plus!

Apply Today!

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.

Key Duties

-Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

-Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

-Manages cash handling protocols & control procedures according to Sodexo policies.

-Maintains client satisfaction for food quality & customer service.

-Accountable for the execution of service quality by maintaining the highest level of delivery.

-Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 3 years

Basic Functional Experience - 3 years of experience in retail operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 71719

Category Food Service

Relocation Type No

Employment Status Full-Time