UNITED AUTO CREDIT CORPORATION Deficiency Balance Representative in FT. WORTH, Texas

Job Description A nationwide leader in the specialty finance industry hiring for a Deficiency Balance Representative. We are engaged in non-prime automobile financing, which entails the purchasing and servicing of automobile installment sales contracts originated by franchised and independent automotive dealers. We strive to create a work environment where pride, passion, dedication and consistency to our internal processes drive our leadership position within the market. By providing our employees with access to broad business knowledge, deep industry proficiency and superior execution capabilities, training and development programs, they are uniquely qualified to drive both internal and external success. Our professionals are accomplished problem solvers whose skills, sound judgment and adaptability underpin our considerable success. We believe that every employee contributes to a larger goal that motivates our people and inspires them to grow with the organization. Our employees are Driven to Make a Difference! SUMMARY The Deficiency Balance Representative is responsible for the collection of charged off loan balances through the negotiation of monthly payment plans or lump sum settlements. Activities include, but are not limited to, proper and thorough documentation of all communications with customers, and follow up to ensure that customer commitments are met. All position responsibilities are to be completed in compliance with policies and procedures as well as all state and federal regulations including all requirements of the Fair Debt Collection Practice Act. The ideal candidate will be someone with Auto Finance Collections experience and someone who thrives in a fast paced, work hard play hard environment. Demonstrate clear, concise and professional communication skills in all interactions with customers. Thoroughly understand and appropriately apply all available collection tools and payment options to maximize deficiency recoveries. Meet or exceed established daily, weekly and monthly performance objectives, including: *Maintain net recovery at or above $20,000 per month. *Maintain a minimum volume of 100 outgoing/incoming calls per day. *Work a minimum of 75 accounts per day. *Negotiate 3 new payment plans or settlements daily. *Compile documents and prepare files for legal action. *Maintain accurate customer account notes and records. *Monitor all pay plans and settlements to ensure adequate follow up. Minimum of 1 year experience in consumer collections and skip tracing in compliance with FDCPA requirements Must have a solid recent work history Clear, concise and professional written and oral communication skills Strong negotiation, problem solving, and probing skills that are utilized in a professional manner Good telephone communication techniques and ability to be on the telephone for long periods of time Detail-oriented and strong organization skills Effective time management skills and ability to prioritize and multi-task to complete daily tasks while handling both incoming and outgoing calls Ability to meet goals and deadlines in a fast paced, performance driven environment Self Motivated and dependable Proficient computer skills including Microsoft Office applications, internet skills, and the ability to utilize web based research tools/search engines