Alorica Representante de Ventas Entrantes/ Inside Sales Representative in El Paso, Texas

  • Notas importantes relacionadas con nuestros puestos:*

  • Tenemos vacantes en puestos de atención al cliente y ventas.

  • Los elegidos para los puestos deberán trabajar en nuestra ubicación de El Paso, en 1440 Goodyear Dr., El Paso, TX 79936.

  • Debe ser elegible para trabajar en Estados Unidos.

  • Debe hablar inglés con soltura.

  • GET TO KNOW ALORICA*

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


  • JOB SUMMARY*

Your mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers!

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.


  • KEY JOB RESPONSIBILITIES*

  • Connects with existing and potential customers and aims to turn every call into a sales opportunity

  • Handles various incoming and outgoing sales-focused phone calls

  • Resolves customer questions, complaints and billing inquiries in a professional, helpful manner

  • Promotes and sells client products and services by emphasizing product features based on customers’ needs

  • Upsells to customer as necessary

  • Utilizes computer system to verify and document customer requests

  • Continually improves knowledge of company services and promotions

  • Escalates calls to supervisor when necessary and appropriate

  • Provides feedback reports on call issues related to downtime and/or training issues

  • WHY JOIN ALORICA?*

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.

So what do you say? Ready to take the next step?


  • REQUISITOS DEL PUESTO*

  • Experiencia y educación mínima:*

  • Diploma de bachillerato o examen de equivalencia de educación superior (GED); de preferencia, un título universitario

  • De preferencia, contar con 1 o 2 años de experiencia previa en ventas

  • Se valorará la experiencia en atención al cliente

  • La experiencia en atención al cliente por teléfono /se valora/ considerablemente

  • Conocimiento de Windows y aplicaciones de Word y Excel de Microsoft

  • Debe hablar inglés con soltura

  • Conocimiento, habilidades y competencias:*

  • Excelentes habilidades de atención al cliente y un abrumador deseo de mejorar vidas, una interacción a la vez

  • Sólido conocimiento de ventas y negocios

  • Flexibilidad y versatilidad en análisis y resolución de problemas

  • Habilidad de establecer confianza rápidamente y ser persuasivo sin hacer sentir presionado al cliente

  • Capacidad de utilizar sistemas informáticos y telefónicos

  • Excelentes habilidades de comunicación oral y escrita

  • Sólidas habilidades de escucha y comprensión

  • Capacidad de mantener la compostura y ser objetivo

  • Conversador, paciente y confiado, con una actitud positiva

  • Conocimiento práctico de la funcionalidad de marcador y campañas de llamadas

  • Conocimiento práctico de normativas de cobro que incluyen, de manera enunciativa y no limitativa, la Ley de Prácticas Justas para el Cobro de Deudas (Fair Debt Collections Practices Act, FDCPA)


  • CONDICIONES LABORALES*

  • Entorno laboral*

  • Un entorno de centro de atención climatizado, repleto de gente asombrosa, con increíbles oportunidades profesionales

  • Uso constante de sistemas informáticos y telefónicos

  • Exigencias físicas*

Trabajo sedentario constante. Por lo regular estará sentado la mayor parte del tiempo, así que asegúrese de levantarse y estirarse de vez en cuando. Su sistema circulatorio se lo agradecerá.


/ CLÁUSULA DE EXENCIÓN DE RESPONSABILIDAD: la información previa de esta descripción se diseñó para indicar la naturaleza y el nivel general de trabajo realizado por empleados en esta clasificación. No se diseñó para incluir, o interpretarse como, una lista exhaustiva de todas las responsabilidades, deberes y calificaciones necesarias de los empleados asignados a este puesto./

  • DÉ EL SIGUIENTE PASO*

Mejoremos vidas. Desafiemos el status quo. Y lleguemos más allá del pensamiento poco convencional; y decidamos más bien destruir lo convencional.

¿Está listo? Hagámoslo.

/Empleador que ofrece igualdad de oportunidades: veteranos/discapacitados/




  • JOB REQUIREMENTS*

  • Minimum Education and Experience:*

  • High School Diploma or GED required; college degree preferred

  • 1-2 years’ previous sales experience, preferred

  • Customer service experience a plus

  • Phone-related customer service a /major/ plus

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • Bilingual language skills a plus

  • Knowledge, Skills and Abilities:*

  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

  • Solid business and sales knowledge

  • Flexibility and versatility in problem analysis and resolution

  • Ability to build rapport quickly, and be persuasive without making the customer feel pressured

  • Ability to use phone and computer systems

  • Excellent oral and written communication skills

  • Strong listening/comprehension skills

  • Ability to stay composed and objective

  • Conversational, patient and confident, with a positive attitude

  • Working knowledge of dialer functionality and call campaigns

  • Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA)


  • WORKING CONDITIONS*

  • Work Environment*

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems

  • Physical Demands*

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.


/ DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job./

/ /

  • TAKE THE NEXT STEP*

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

/ Equal Opportunity Employer – Veterans/Disabled/