SRA International, Inc., A CSRA Company Help Desk Technical Support II (Tier 1) - Dallas, TX in Dallas, Texas

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Agency Specific

Job Family:

Customer Support

Job Description:

As the largest pure-play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage. Join us and watch your career take flight.

The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. CSRA provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. CSRA supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas. The FDIC Enterprise network provides its engineers with access to a plethora of cutting-edge technologies in the network field. It has a state of the art development lab to test new functionality, architectures, and equipment. Engineers are tasked with developing and deploying innovative solutions to meet business requirements - not managing day to day, same technology operations.

CSRA seeks a Help Desk Technical Support technician for the FDIC Infrastructure team. US Citizenship and background investigation is required; you must have a current clean financial background.

Provides technical support to users for computer-related technical problems on assigned account(s).

Provides back-up assistance on other accounts as needed.

1 Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

2 Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.

3 Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.

4 Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

5 Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Must have skills:

Customer service.

Excellent communication skills.

We are using ServiceNow.

Nice to Haves:

Microsoft Office

ANetworkHDI Certifications (HDI-CSR, HDI-SCA, HDI-DST, HDI-TSP, HDI-PMP) reviewed and may be applied toward years of experience


QUALIFICATIONS: AA or equivalent + 1 yr related experience

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA TX Dallas - 1601 Bryan St (TXC003)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.