Rushmore Loan Management Services Business Solutions Analyst in Dallas, Texas
The Business Solutions Analyst is responsible for working with various business units to resolve issues and to provide guidance in the use of the Black Knight (BKFS) Servicing Platform and Systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyzes and documents the Servicing Production requirements and process needs
Assist with projects and resources with a hands on approach and analysis skill set.
Assists in coordinating with other analysts on tasks related to information technology projects and provide support to other team members
Develop business requirements to automate processes where possible to improve efficiencies and accuracy of the software build, integration, release, and deployment processes
Facilitates meetings with the business to gather and document issues, requirements and/or explore potential configuration solutions available within Servicing Systems
Plans, designs and recommends business processes to improve and support business activities.
Provide technical configuration knowledge to support the implementation of system components/subsystems
Support testing activities in support of servicing system functionality enhancements, releases, and upgrades
Understand business processes, system functionality, industry requirements and best practices applicable for the mortgage servicing departments being supported.
Performs other related duties as assigned
ESSENTIAL KNOWLEDGE & SKILLS:
Strong organizational and follow-through skills
Knowledge of Black Knight’s products and services
Ability to operate independently
Ability to communicate effectively verbally and in writing
Ability to operate under dual reporting relationship (IT, business unit management)
Excellent analytical / interpersonal / written and oral communication skills
Effective decision making skills and sound judgment
EDUCATION AND/OR EXPERIENCE:
High School required
Bachelor’s Degree preferred
Graduate Degree in Information Systems, Business Administration, Computer Science, or related field of study is highly desired
Five plus years of mortgage industry related experience or specific training unique to the position in any of the areas of Mortgage Servicing: Loan Administration, Investor Reporting, Loss Mitigation, or Default Administration
Five plus years of analysis and system support experience
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
Proficient to advanced knowledge of Black Knight Financial Services (BKFS) Mortgage Servicing Platform (MSP) and LoanSphere Systems.
Proficient with Microsoft Office applications (Excel, MS Word, MS Project and PowerPoint).
Knowledge of BKFS Passport or other reporting software desired.
Experience with Windows-based software.
FLSA Status: Exempt
External Company Name: Rushmore Loan Management Services
External Company URL: rushmorelm.com