Rushmore Loan Management Services Business Solutions Analyst in Dallas, Texas


The Business Solutions Analyst is responsible for working with various business units to resolve issues and to provide guidance in the use of the Black Knight (BKFS) Servicing Platform and Systems.


  • Analyzes and documents the Servicing Production requirements and process needs

  • Assist with projects and resources with a hands on approach and analysis skill set.

  • Assists in coordinating with other analysts on tasks related to information technology projects and provide support to other team members

  • Develop business requirements to automate processes where possible to improve efficiencies and accuracy of the software build, integration, release, and deployment processes

  • Facilitates meetings with the business to gather and document issues, requirements and/or explore potential configuration solutions available within Servicing Systems

  • Plans, designs and recommends business processes to improve and support business activities.

  • Provide technical configuration knowledge to support the implementation of system components/subsystems

  • Support testing activities in support of servicing system functionality enhancements, releases, and upgrades

  • Understand business processes, system functionality, industry requirements and best practices applicable for the mortgage servicing departments being supported.

  • Performs other related duties as assigned


  • Strong organizational and follow-through skills

  • Knowledge of Black Knight’s products and services

  • Ability to operate independently

  • Ability to communicate effectively verbally and in writing

  • Ability to operate under dual reporting relationship (IT, business unit management)

  • Excellent analytical / interpersonal / written and oral communication skills

  • Effective decision making skills and sound judgment


  • High School required

  • Bachelor’s Degree preferred

  • Graduate Degree in Information Systems, Business Administration, Computer Science, or related field of study is highly desired

  • Five plus years of mortgage industry related experience or specific training unique to the position in any of the areas of Mortgage Servicing: Loan Administration, Investor Reporting, Loss Mitigation, or Default Administration

  • Five plus years of analysis and system support experience


  • Proficient to advanced knowledge of Black Knight Financial Services (BKFS) Mortgage Servicing Platform (MSP) and LoanSphere Systems.

  • Proficient with Microsoft Office applications (Excel, MS Word, MS Project and PowerPoint).

  • Knowledge of BKFS Passport or other reporting software desired.

  • Experience with Windows-based software.

ID: 2018-2195

FLSA Status: Exempt

External Company Name: Rushmore Loan Management Services

External Company URL: