B BRAUN MEDICAL INC Sr Implmntn Speclst - Compndng in CARROLLTON, Texas

Sr Implmntn Speclst - Compndng (23 weeks of travel annually) B. Braun Medical Inc. Requisition ID 2017-10144 Company B. Braun Medical Inc # of Openings 2 Job Locations US-TX-Carrollton Category Field Service Position Type Regular Full-Time Shift 8 am to 5 pm Site Allentown, PA Responsibilities Position Summary: The Senior Implementation Specialist executes APEX compounding system configuration and training projects for B. Braun Compounding Systems customers. Serves as the customer's primary point of contact for implementation and ensures adherence to training and operational standards of excellence. Shares product knowledge and operational expertise to improve customer's compounding efficiency and enhance safety. Provides technical support for B. Braun's automated compounding devices and TPN order entry software. This position will be remote and is expected to work in hospitals, pharmacies, and other sites. Responsibilities: Essential Duties Ability to assess the need for training through customer interactions and document as needed. Lead the Implementation Specialist by sharing of information and knowledge, indentifying teamwork issues and standardizing team operations. Plans and executes on delivery and implementation plans. Create training guides and deliver training on medical device and configuration support to users of B. Braun's Compounding Systems during and after implementation process. Manage multi site implementations with minimal supervision. Exercise independent judgment, utilizes critical thinking, and draws accurate conclusions based on available information. Evaluate client needs. Develop configurations that support business processes. May be responsible for more complex or high value implementation projects. Manage day-to-day issues with Quality, R&D, and Production by using problem solving techniques to solve product complaint, product reliability and overall solution quality. Oversee implementing product return and replacement orders. Identifies and assists in the creation, modification, evaluation, and implementation of processes documentation and technical reference materials. Leverages excellent verbal and written communication skills to manage and execute each Compounding System implementation to completion. Uses B. Braun systems and tools (CRM, Knowledge Base, Email and other internal systems) to process training, support, and implementation information. Adheres to all B. Braun and customer's regulatory, operational policies and procedures, and department specific requirements. Performs other tasks as assigned by manager. #LI-GB1 IN2017 Qualifications Expertise: Qualifications - Experience/Training/Education/Etc Required: Bachelors degree in any STEM (Science, Technology, Engineering, and Mathematics) discipline with 5-7 years of relevant experience. Prior customer service/technical support experience. Must possess excellent written and oral communication skills Understanding of network administration, including Windows User permissions. Proficient in computer hardware and software applications (Microsoft Office Suite, Window Operating Systems, etc). Hands on experience configuring, implementing, troubleshooting, supporting and using Pharmacy Compounding devices and TPN Calculation software. Knowledge of Applicable FDA regulations and USP 797 standards. Ability to understand and support Relational Database. Experience accessing remote desktops, virtual machines, or applications via network or the internet (remote terminal services). Experience creating, reading, and understanding system architecture diagrams. Prior leadership experience. Required to be on-call on a rotating schedule Travel 50 % required to locations within US and Canada (include overnight and some weekends). Preferred: Prior trainer/educator experience Prior experience in medical device/pharma