Semper Valens Solutions System Administrator in Austin, Texas

Position Details: System Administrator


Austin, TX



Salary Range:



System Administrator

Austin, Texas


our team and be a part of the mission that supports the Department of Veterans

affairs (VA) with IT technical expertise. This position is one of many

that provide delivery and technical support to One VA world-class service to

Veterans and their families by delivering results-oriented, secure, highly

available, and cost effective information technology services. VA depends

on Information Management/Information Technology (IM/IT) systems to meet

mission goals and in support of those goals EO is constantly transforming.



The System Administrator

will provide 24x7x365 operating system administration across three shifts to

provide 24x7x365 (except for Federal holidays where support will be provided on

a call back basis) for the current MS supported Windows Operating Systems (OS)

including the related software such as Internet Information Services (IIS) with

each OS. We provide system administration activities and immediate

troubleshooting efforts when contacted by the National Service Desk (NSD) to

ensure outages or incidents have been identified and are pending resolution

within 24 hours for 2000+ Windows servers as well as work on teams with SDE EO

customers and partners, end users, programmers and analysts, Database

Administrators, and application and network administrators.



  1. Perform operating system provisioning.

a. Administer the automated

operating system provisioning tools (Orchestra or equivalent). Create Standard

Operating Procedures (SOPs) outlining how to provision the operating system on

new standalone or virtual servers using the automated tools. Provisioning

instructions will include virtual servers within VMware or Hyper-V.

b. Configure hardware

Redundant Array of Independent Disks (RAID) implementations on RAID controllers

and disk storage shelves on standalone servers.

c. Configure and implement

host bus adapters (HBAs) for both SAN storage and SAN boot devices.

d. Configure and implement

multipath network interfaces.

e. Install and configure

system physical, logical, and dynamic disks for use in FAT32 and New Technology

File System (NTFS) using Microsoft disk management tools.

f. Install and configure

software associated with a Microsoft clustered environment.

g. Configure and implement

backup client software. Create SOPs defining how to perform this activity.

h. Install layered systems

software such as IIS, .Net, MS-SQL, Apache, Web Logic, Oracle Client, etc.

  1. Maintain existing operating systems.

a. Create and maintain local

SOPs related to daily Windows system administration related functions.

b. Implement and administer

patching automation tools.

c. Patch OS on a monthly cycle

using technologies to limit downtime and provide quick back out mechanism,

currently IBM Endpoint Manager (IEM). Prepare SOPs defining how to perform

patching activities.

d. Upgrade OS as required for

system applications or every 2.5 years, whichever occurs first.

e. Install firmware upgrades

as needed to resolve issues or on an annual basis, whichever occurs first.

f. Reinstall operating

systems after hardware refresh.

g. Implement and administer

configuration management tools to insure systems maintain security compliance

and baseline consistency.

h. Implement and administer

monitoring tools. Prepare SOPs on monitoring practices and procedures to adhere

to when alerts occur.

i. Monitor and

maintain adequate file system space for the operating system and application


j. Implement and

administer Active Directory domain (AD) Services, Dynamic Domain Name System

(DDNS), and Group Policies.

k. Monitor and maintain system

accounting files and logs and system error logs.

l. Implement

security hardening requirements and configurations to remediate security

vulnerabilities listed in security audit and scan vulnerability reports;

remediation must be accomplished within the timeframe defined in the report.

Timeframes to remediate are based on the severity level of the finding such as:

High within 60 days, Medium within 90 days, and Low within 120 days. Prepare

Service Desk Manager (SDM) tickets with instructions to be performed so other

shifts can perform remediation during maintenance windows.

m. Assist in the planning and

documenting of disaster recovery (DR) procedures and maintain documentation

related to DR test and system changes.

n. Perform knowledge transfer

of critical Windows System administration tasks to SDE EO System


o. Monitor system performance

and tune to optimize usage of system resources.

p. Automate routine tasks

through .BAT and PowerShell scripting.

  1. Troubleshoot incidents and problems.

a. Participate in

troubleshooting / fault isolation teams to determine problem or issue.

b. Contact Contractor provided

maintenance/support’s lines and open a case after 30 minutes of researching

problems without success in resolving issues.

c. Correct OS related

incidents and problems during coordinated maintenance windows or immediately in

the case where system is down.

d. Participate in War Room or

on Tiger Teams to troubleshoot difficult issues.

e. Participate in SDE EO

support activities such as Disaster Recovery, data replication, infrastructure

support activities such as documentation, assist in developing architectural

diagrams, and troubleshoot performance issues.

f. Lead SDE EO sponsored

initiatives, to include developing schedules and plans, communicating progress

to management in both verbal and written formats, identifying barriers, and

identifying and evaluating alternatives.

g. Track and document all

system changes, problems, issues, and work tasks within CA’s SDM through change

orders, service requests, incident and/or problem tickets.

h. Participate and contribute

at project meetings as subject matter expert (SME) for Windows system

administration related areas.

i. Communicate to

project managers, team members, other technical administrators and/or end users

the status and findings with tickets, incidents, and problems.

j. Implement,

configure, administer, and use administrative tools such as Microsoft System

Center Operations Manager (SCOM) and Microsoft System Center Configuration

Manager (SCCM) for monitoring and administering Windows servers.

  1. Support alternate shifts. Alternate shifts

consist of swing and mid shifts. Swing shift begins midafternoon and mid shift

begins around midnight. The Contractor shall:

a. Monitor and maintain

monthly patching and backups, review patching and backup schedules and

troubleshoot patching or backup issues using various system and application and

tools. Use automated tools for reporting on patching and backup status per

individual servers.

b. Provide first and second

responder action as defined in support SOPs for email and service desk alerts

regarding system performance and degradation.

c. Mid shift shall provide an

email at the end of their shift sent to the Windows Team Leads defining any

problems, incidents, or major activities that occurred through the night.


  1. Use automated TRM approved

provisioning tools (Orchestra or equivalent) to install operating systems on

virtual servers.

a. Follow exiting SOPs

b. Configure system and file

systems in accordance with SOPs.

c. Configure and implement

backup client software.

d. Install layered systems

software, such as IIS, .Net, MS-SQL, Apache, Web Logic, Oracle Client, per

instructions in SOPs.

  1. Maintain existing operating


a. Patch OS on a monthly cycle

with defined patch set per SOPs.

b. Monitor and maintain

adequate file system space for the operating system and application files.

c. Administer service accounts

and passwords.

d. Monitor logs and system

error logs. Remediate where skilled; elevate to more experienced administrators

where necessary.

e. Implement security

hardening requirements and configurations per from VA counterpart instructions

outlined in Service Requests and Change Orders.

  1. Troubleshoot incidents and


a. Participate in

troubleshooting / fault isolation teams to determine problem or issue.

b. Work with other support

Contractor maintenance/support’s lines and open a case after 30 minutes of

researching problems without success in resolving the issue, and engage more

experienced system administrators to review situation.

c. Correct OS related

incidents and problems during coordinated maintenance windows based on

instructions defined in ticket and maintenance plan.



Bachelor's Degree in Engineering, Computer Science, or related scientific

/technical discipline PLUS 5 years of experience.


8 years of additional relevant experience may be substituted for


About Semper Valens


Semper Valens Solutions,

Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB)

providing Cost Effective Software and Systems Engineering, Field Support,

Training and Full Life cycle Support Management to the DOD community.

At Semper Valens, our vision

is to remain a creative, cutting edge and cost-effective solutions provider

where our shared intellect, industry experience, and technology excellence,

make a positive difference in our customer's success. Our solutions help bridge

the gap between IT and business prioritizations to optimize budgets, risks and

operational processes.

We search for

outstanding technical professionals, hiring at all levels of the experience

spectrum; intermediate, journeyman and senior. Consider us for your career


Semper Valens

Solutions is an Equal Opportunity Employer:

Semper Valens

Solutions, proactively fulfills its role as an equal opportunity employer. We

do not discriminate against any employee or applicant for employment because of

race, color, sex, religion, age, sexual orientation, gender identity and

expression, national origin, marital/parental status, pregnancy/childbirth or

related conditions, physical or mental disability, genetic information, status

as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or

Campaign Badge Veteran, Armed Forces Services Medal, or any other

characteristic protected by law.

If you require a

reasonable accommodation to apply for a position with Semper Valens Solutions

through its online applicant system, please contact Semper Valens Solutions

Human Resources Department at (520) 378-1545.

Semper Valens

Solutions is an affirmative action/equal opportunity employer - minorities,

females, disabled and protected veterans are urged to apply. Applicants have rights

under Federal Employment Laws.