Apple Logistics Solutions Analyst in Austin, Texas

Logistics Solutions Analyst

Job Number: 113780671

Austin, Texas, United States

Posted: 16-May-2018

Weekly Hours: 40.00

Job Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you will accomplish.

Key Qualifications

  • 5+ years experience in Supply Chain Operations

  • Knowledge in a full range of Operations from order entry to returns delivery

  • Experience managing cross-functionally with key internal stakeholders, including how to influence without authority

  • Demonstrated ability to use numerical data to drive decision-making and process improvement

  • Business Objects and/or SAP

  • Strong attention to detail

  • Outstanding oral and written communication

  • Excellent computer skills especially in Word, Excel and KeynoteDescription

Apple is looking for an innovative Logistics Solutions Analyst to oversee both strategic and transactional work: the strategic piece drives continuous improvement to both internal Apple and external Carrier and 3PP partners, while the transactional work is managed by a team of agents who support the delivery exception management process across the Americas region.

This role is a key leadership role within the Logistics Solutions organization.

The Logistics Solutions Analyst will enable the team to provide exceptional delivery exception management services, internally and externally to Apple, through his/her ability to:

Design and use large data sets fluently

Manipulate data to identify delivery management failures

Successfully propose and influence process change to improve the customer experience

The Analyst will:

Drive KPIs across internal Apple functions and external suppliers, influencing the team to take action swiftly where performance moves outside agreed SLAs

Conduct quality root cause analysis of issues and implement corrective actions

Seek out continuous improvement opportunities for all Logistics Services processes, partnering with other Apple departments to influence change where needed

Find cost savings opportunities for Logistics Services

Ensure Logistics Services input is provided for all current and future initiatives


Bachelor’s degree or equivalent

Business, Logistics and/or Engineering discipline preferred

Additional Requirements