University of Texas at Arlington Student Account Advisor III [S00887P] in Arlington, Texas

Student Account Advisor III [S00887P]

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Please see Special Instructions for more details. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: If no high school diploma or GED, list highest grade completed; If some college or college degree, list school name, degree type, major.

Posting Details

Position Information

Posting Number S00887P

Position Title Student Account Advisor III [S00887P]

Department Business Services

Location Arlington

Job Family Administrative Support

Position Status Full-time

Work Hours Standard

Work Schedule

Monday-Friday; 8:00am-5:00pm.

Open to External and Internal

FLSA

Salary Salary is commensurate based on qualifications and relevant experience.

Duration Funding expected to continue

Pay Basis Monthly

Benefits Eligible Yes

Job Summary

Lead the customer service initiative within the Office of Student Accounts by providing exceptional customer service to UT Arlington’s community. The person in this role will be expected to adapt to the individual needs of our customers as well as be able to explain complex details about the student account and a wide range of other business processes. The Student Account Advisor III must be able to work with confidence, consistent accuracy, and independence. This role requires someone who can not only lead by example, but also excel in a fast past environment without compromising the level on service provided to all customers.

Essential Duties and Responsibilities

  1. Serves as the primary troubleshooter for problems/complex customer service needs, provide peer coaching and subject matter expert guidance, acts as liaison between front line and Customer Service Coordinator.

  2. Cashiering functions: Provide professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, process payment plans and loans, cash checks and process/cash vouchers, analyze charges and payments, verify financial aid refunds daily, process documents for third party billing, balance cash drawer daily, Process change orders, Triage and process all incoming mail.

  3. Responsible for researching credit card chargeback inquires.

  4. Oversee daily refund process and reports.

  5. Process all interim deposits and cash replenishments, departmental deposits and deposit drop-offs.

Required Qualifications

Bachelor’s degree and 7 years related experience or the equivalent experience required. Must have excellent customer service and cash management skills.

Preferred Qualifications

Bachelor’s degree in business, finance or accounting and 10 years related experience. Higher Education experiences a plus. Banking or financial institution experience preferred.

Working Conditions

Special Conditions for Eligibility

Proven leadership skills. Experience assisting customers by phone and/or in person. Ability to multi-task and knowledge of collection is a plus. Computer skills: Microsoft Office suite, data entry and basic math skills.

EEO Statement

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

Posting Detail Information

Number of Vacancies 1

Desired Start Date

Open Date

Review Start Date

Open Until Filled

Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: If no high school diploma or GED, list highest grade completed; If some college or college degree, list school name, degree type, major.

Supplemental Questions

Required fields are indicated with an asterisk (*).


  • What is the highest level of education attained?

  • GED

  • High School Diploma

  • Associates Degree

  • Bachelors Degree

  • Masters Degree

  • PHD


  • How many years of customer service experience do you have?

  • None/less than 3 years

  • 3 to 4 years

  • 5 to 6 years

  • 7 or more years


  • How many years of experience in PeopleSoft do you have?

  • None/less than 1 year

  • 1 to 2 years

  • 3 to 4 years

  • 5 or more years

Documents Needed To Apply

Required Documents

  • Resume or CV

  • Cover/Interest Letter

Optional Documents