Randstad Service Desk Administrator in San Antonio, Texas

Service Desk Administrator

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job details:

  • location:San Antonio, TX

  • salary:$17 - $20 per hour

  • date posted:Wednesday, October 11, 2017

  • job type:Temp to Perm

  • reference:581501

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description

A client of ours in San Antonio, Texas is looking for a Service Desk Administrator for a 3 month contract to possible hire opportunity. Qualified candidates will have the following qualifications:

Qualifications:

  • Associates or Bachelor's degree, preferably in the field of computer science or information systems.

  • 1-4 years' experience in an IT support role.

  • Strong customer service orientation.

  • Familiarity with IT service support management solutions.

  • Experience working in a team-oriented, collaborative environment.

  • In depth knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.

  • Significant knowledge of PC hardware maintenance and troubleshooting.

  • Understanding of LAN/WAN technologies, telecommunications networks and various application software platforms

  • Strong interpersonal, written, and oral communication skills.

  • Able to conduct research into issues and products as required.

  • Ability to prioritize, execute tasks and make sound decisions in emergency situations.

  • Ability to present ideas in a user-friendly language.

  • Proven analytical and problem-solving abilities.

  • Must be able to quickly learn new skills and technologies

  • On-call availability

Responsibilities:

  • Information Technology end user support.

  • Documentation of support resolution within the IT service support management solution.

  • Follow-up on open issues that arise throughout the course of daily duties and/or otherassignments being performed.

  • Account and mailbox creation, specifically Active Directory and Exchange, and account removal/cleanup.

  • Install, deploy and maintain laptops, desktops, peripherals, printers, multifunction and mobile devices.

  • Assist with maintaining IT service support management solution and its functionality.

  • Work with third party IT vendors when needed.

  • The IT Service Desk Administrator's primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email and personnel requests for technical support for multiple business lines and geographic locations. Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.

The IT Service Desk Administrator's primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email and personnel requests for technical support for multiple business lines and geographic locations. Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.