Luxottica LensCrafters - Team Lead in Houston, Texas

LensCrafters Store 494

303 Memorial City Way

Houston, Tx. 77024

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

  • While working in Retail

  • Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.

  • Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.

  • Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.

  • Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

  • Strives to achieve exceptional results with every customer and patient every time.

  • Serves as a responsible alternate store key holder.

  • Brings associate opportunities to the attention of management directly & in a timely manner.

  • While working in Lab, if applicable

  • Custom fits glasses & precisely places prescription in lenses.

  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.

  • Edges & mounts only when needed & within company guidelines.

  • Ensures finished eyewear meets optical standards & customer requirements.

  • Ensures associates complete training, & routinely conducts eyewear inspections with excellence.

  • Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.

  • Ensures approved safety programs are implemented & maintained consistently per standards.

  • Creates a safe working environment for all. Demonstrates safe work practices.

  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

  • HS diploma/GED

  • Strong optical & retail experience

  • Knowledge of current optical theory & merchandise

  • Strong communicator & listener

  • Strong inter-personal skills

  • Strong basic math skills

  • Sales skills

  • Problem solving ability

  • Familiarity with cash register, computers & calculators

  • Leadership & training experience

  • Edging & mounting experience

  • Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

  • State licensure (if applicable) &/or ABO Certification in non-licensed states

  • LensCrafters Final Eyewear Inspector Certification

  • LensCrafters Quality, Fitting & Adjusting Program

  • Optical machinery/instruments experience

  • Customer service experience

  • AccuFit Digital Measurement System certification

  • Knowledge of current store merchandise & lens options

LensCrafters Store 494