Robert Half Technology Help Desk in Houston, Texas
Provide telephone resolution support for all corporate users of computer software, hardware, peripherals and networks
Grant access, change, and re-set passwords
Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base
Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration
Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment
Log all calls and activities accurately in a tracking system
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04130-9500775130
Functional Role: Help Desk/Tech Support III
Postal Code: 77002
Bachelor's degree required
1 - 3 years experience performing level one help desk support working as part of a corporate help desk/IT team
Strong customer service, can-do attitude, with good follow-through skills
Keen interest and ability to learn new software and hardware
Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred
Proficient with Windows XP and Windows 7 desktop/laptop operating systems.
Proficient with configurations and setup of PC's, printers and mobile devices.
Working knowledge of Windows network operating system and Active Directory.
Knowledge of MS Office (i.e., Word, Excel, PowerPoint) and MS Outlook