Experian Customer Care Specialist S Nov in Dallas, Texas
Experian is now hiring for multiple openings as a Customer Care Specialist to start in November2017! We are looking for customer-focused, high qualitycandidatesfor our full-time Customer Care Specialist positions.Experian is the leading global information service company, providing data and analytical tools to clients, and support for consumers to understand and manage their personal credit. Demand for our services continues to grow and we are looking for career-minded individuals to join our team. We have a number of shifts/schedules available right now! In the Customer Care Specialist role, you will help callers understand their credit report and take action to address discrepancies, assist with subscription memberships, and/or provide support for other related services and products.
The successful candidate will:
Demonstrate strong communication skills through active listening, understanding the customer’s needs, and identifying actions to help him/her achieve their objective quickly
Provide exceptional customer care in a fast-paced environment
Effectively use systems to capture consumer data and actions; accuracy and compliance are an absolute must
Help consumers understand credit bureau processes and educate on appropriate steps to request corrections; take action to process disputes when required
Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
Knowledge, Experience & Qualifications
Ability to work a minimum of 40 hours a week after successfully completing the6 week, training period.
High School Diploma or GED
Very good oral communication skills; ability to accurately record essential information
Very good PC / mainframe computer skills; ability to meet compliance requirements
Must be able to successfully pass our post-offer, pre-employment Employee Background Screen which will include credit and criminal background check, previous employment and education verification, as well as a drug screen
Experian’s hours of operation are M-F from 8 AM-10 PM and Sat-Sun from 10 AM-7 PM. The training schedule will be 40 hours a week for6 weeks, starting in November 2017 . The training schedule that all applicants must be able to work will be from 9 AM to 6 PM on Monday through Friday.Experian offers flexible benefits that allow our employees to make choices that fit their individual lifestyles. Our benefits include:
Medical, Dental, Vision and Life Insurance
401K with company match and immediate 100% vesting
3 weeks of paid vacation, 11 paid holidays and 5 paid sick days
Employee Assistance Program
Short-Term and Long Term Disability Coverage
Flexible Spending Accounts
Tuition Reimbursement Program – Eligible after 6 months of continuous services. Full-time employees will be reimbursed up to the maximum allowed as non-taxable per IRS regulations, currently $5,250 per calendar year. Part-time employees who regularly work 20 – 39 hours per week will be reimbursed up to $2,625 per calendar year. Part-time designation is based on your status in Experian’s Human Resources Information System (HRIS) at the time the request is approved.