Texas A&M University IT Professional I in College Station, Texas

Position Information

Position Title IT Professional I

Posting Title IT Professional I

System Member Institution/Agency TEXAS A&M UNIVERSITY (TAMU)

Department IT ACADEMIC SERVICES / 02-121322

Posting Number S00039FY18

Salary Commensurate

Pay Basis Annually

Job Close Date

Geographic Location College Station

Budget Type Budgeted/Benefits - Full-Time

Is this position restricted by the Patriot Act? No

Is this position D.O.T. regulated? No

EEO AA Statement

The Texas A&M System is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Position Summary Information

Job Summary

The IT Professional I, under general supervision, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Required Education and Experience

Bachelor’s degree in applicable field or equivalent combination of education and experience. Two years of related experience in IT.

Preferred Education and Experience

Bachelor’s degree in applicable field. Three years of related experience in IT Desktop support.

Required Licenses, Certifications, or Registrations

None.

Preferred Licenses, Certifications, or Registrations

None.

Required Special Knowledge, Abilities, and Skills

Must be able to work in a collaborative team environment. Must have strong interpersonal skills. Ability to multi-task and work cooperatively with others. Customer service skills. Must be able to move hardware and supplies of medium weight (20 – 50 lbs).

Preferred Special Knowledge, Abilities, and Skills

Experience configuring, administering, and/or trouble shooting microcomputers, Microsoft Windows and Microsoft Office suite of products. Awareness of current and emerging technologies and trends in the computing and network fields. Knowledge of campus networking and cabling alternatives.

Other Requirements or Other Factors

Requires some evening and weekend work.

Preferred Other Requirements or Other Factors

Detailed Job Duties

Duties Performed

Provides centralized support for computer needs, both on campus and regional locations supported by the department. Researches, recommends, and resolves a wide range of technical and procedural problems for customers. Provides estimates and progress reports, serves on committees as needed to develop technical needs, standards, and directions. Works with departmental staff to understand and outline goals and objectives for departmental technology needs. Makes recommendations to create efficiency and enhance operations of the department. Ensures work is accurate and in compliance with department or project quality standards. Provides on-call support on nights and weekends as needed.

Duties Performed

Performs other duties as assigned.

Duties Performed

Installs, configures, maintains, and upgrades, workstation hardware and software; this requires moving hardware and supplies of medium weight (up to fifty pounds). Provides training to departmental student workers on these procedures. Investigates, troubleshoots, and resolves workstation and network issues; Recommends upgrades for workstations as necessary. Develops specifications for workstation and/or peripheral or hardware purchases. Monitor and maintain system security.

Duties Performed

Attends training and professional development sessions as needed.

Duties Performed

Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.