Robert Half Office Team Customer Service Representative in Austin, Texas

An insurance health plan network in the South Austin area has a temporary need for two Appeals Coordinators. The Appeals Coordinators will take inbound calls on a queue from members and providers regarding their appeals. The Appeals Coordinators will send out acknowledgment letters via email faxes as well as through the mail. The Appeals Coordinators must practice excellent customer service while speaking with customers as well as multi-task through various databases. If you have at least two years of experience in a customer service environment, submit your resume to be considered today.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

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Req ID: 04160-0010086795

Functional Role: Customer Service

Country: USA

State: TX

City: Austin

Postal Code: 78741

Compensation: $19.00 to $22.00 per hour

Requirements: - Demonstrated experience performing extensive research to resolve complex customer inquiries - 2+ years of past relevant experience - Positive attitude and an engaging businesslike approach - Strong customer service and office administrative skills - Excellent verbal and written communication skills - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Strong proficiency in Excel and other Microsoft Program skills - Solid understanding of medical appeals - Foundational knowledge in customer service - Knowledge of medical denials - Strong familiarity with call centers - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers - Strong problem-solving skills If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!